The leading telecommunications service provider Bharti Airtel announced that it has acquired a strategic stake in Voicezen, an early stage startup focused on conversational AI technologies. The deal helps Airtel to have preferred access to Voicezens technologies, which can be deployed across its customer touch points in multiple languages.
- The acquisition has been made by the company under its fast expanding Airtel Startup Accelerator Program.
- Gurgaon based Voicezen has been working on developing advanced solutions that leverage machine learning, AI, speech to text and voice technologies to offer real time analytics to help brands serve customers better.
- The global Conversational AI Market Size is expected to grow from USD 4.2 billion in 2019 to USD 15.7 billion by 2024*. The megatrend will be driven by surging demand for AI powered customer support services and omni-channel deployment. Increasing customer engagement through social media platforms and integration of advanced AI capabilities will offer massive opportunities.
- These intelligent solutions will offer real time analytics and insights to make Airtels conversations with its customers more engaging and frictionless and enable faster resolution. It will also allow Airtel to make contextual offers to customers based on real time conversations.
In May 2020, Bharti Airtel has selected IBM and Red Hat to build its new telco network cloud, designed to make it more efficient, flexible and future-ready to support core operations and enable new digital services. Under the agreement, Airtel will build its next generation core network, analytical tools and new consumer and enterprise services on top of this cloud platform based on open standards.
In January 2020, Bharti Airtel, Indias largest integrated telecommunications services provider, and Google Cloud announced a partnership to serve the evolving needs of millions of Indian businesses in a rapidly digitizing economy.
Bharti Airtel Limited, headquartered in Delhi, India, is a global telecommunications company. The company ranks amongst the top 3 mobile service providers globally in terms of subscribers. The company has operations in more than 18 countries across the globe. In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers.