To strengthen the communications platform, Salesforce announced to acquire Slack Technologies, Inc. for approximately $27 billion. Slack is a most innovative enterprise communications platform. Combining Slack with Salesforce Customer 360 will be transformative for customers and the industry.
- The new combination will create the operating system for the new way to work, uniquely enabling companies to grow and succeed in the all-digital world.
- Slack will transform how people communicate, collaborate and take action on customer information across Salesforce as well as information from all of their other business apps and systems to be more productive, make smarter, faster decisions and create connected customer experiences.
The major partnership and acquisition by Salesforce are mentioned below:
February 2020: Salesforce has announced an agreement to acquire Vlocity. Built natively on the Salesforce platform, Vlocity is a leading provider of industry-specific cloud and mobile software solutions to communications, health, media and entertainment, utilities, energy, insurance, and government agencies.
December 2019: Amazon Web Services announced an expansion of global strategic partnership with Salesforce. With the integration of Amazon Connect, Salesforce offers a new Service Cloud Voice to provide contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service support.
November 2019: Salesforce and Microsoft Corp announced to expand their strategic partnership to help customers meet the evolving needs of their businesses. Salesforce has named Microsoft Azure as its public cloud provider for Salesforce Marketing Cloud. Salesforce also builds new integrations that connect Salesforce’s Sales Cloud and Service Cloud with Microsoft Teams.
August 2019: Salesforce has completed the acquisition of Tableau Software for approximately $15.3 billion, bringing together the worlds top CRM and analytics platform.
Salesforce is one of the global leaders in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital era. California based Salesforce was founded in 1999. It supports more than 150,000 companies of every size and industry to take advantage of powerful technologies like-cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain.