The leading IT service provider Tata Consultancy Services (TCS), entered into a strategic partnership with Amway, a global leader in direct selling. The partnership will transform the global technology operations of Amway.
- The transformed operating model will feature self-healing capabilities, chatbots, self-help and improvement of its service desk mobile app.
- These enhancements will strengthen Amways operational resilience and end user experience. Additionally, TCS will promote agile working methods and standardize operating procedures to enable greater agility and accelerate Amways transformation journey.
- TCS will leverage its Business 4.0 framework to deliver a new operating model by consolidating and standardizing IT operations, implementing TCS Machine First Delivery Model (MFDM), powered by ignio, its cognitive automation software, continuing Amways journey from a reactive to a proactive and predictive model.In March 2020, Tata Consultancy Services (TCS) had been selected by Black Cat Engineering & Construction (BCEC), Qatars largest EPC and maintenance contractor for the upstream oil and gas industry, as the strategic partner to drive the latters digital transformation and co-innovation strategy.
In February 2020, Tata Consultancy Services (TCS) announced a strategic partnership with Coop Sweden, one of the largest retail and grocery providers in the country, to accelerate its business transformation program, with the introduction of new automation technologies and agile ways of working.
About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services, headquartered in Mumbai, India, is a leading IT services, consulting and business solutions provider. The company offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. TCS is a part of the Tata group, India’s largest multinational business group. TCS has more than 448,000 best-trained consultants in around 46 countries.